Responsible Gambling

At Winbig21 we take responsible gambling seriously. We want every player to enjoy their time with us while keeping control of their play. This page explains the safeguards we offer, the tools you can use to manage activity, and how to get help if gambling stops being enjoyable or feels out of control.

Our player protection principles

We promote safer play by giving clear information and practical controls. We respect player privacy and aim to respond quickly to requests for limits or account changes. Our goal is to make it straightforward for you to reduce risk and manage your account in a way that suits your needs.

Activity-control tools

Deposit limits

You can set limits on how much you deposit over daily, weekly or monthly periods. Limits are visible in your account settings and can be adjusted; changes may take a short time to come into effect depending on processing steps. Setting a lower deposit cap is an effective first step to control spend.

Loss limits

Loss limits let you cap the amount you can lose over a chosen period. This helps you stick to a budget and avoid chasing losses. Loss limits can be applied alongside deposit limits for tighter control.

Time limits and session reminders

Use session reminders or time-outs to limit how long you play in one sitting. You can choose short breaks or longer account pauses to help maintain balance. Regular reality checks are a useful way to stay aware of time spent.

Temporary account breaks and self-exclusion

If you need a longer break, request a temporary account suspension or self-exclusion. We offer options for short cooling-off periods and longer exclusions. If you ask to self-exclude, we will restrict your access for the chosen period and provide information on next steps.

How to request help

Contact our support team via the in-site help centre or at [email protected] if you want to set limits, request a break or start self-exclusion. We will process requests promptly and confirm the changes to your account. For urgent support you can also use the site’s live chat where available.

Recognising signs of problematic behaviour

Look out for changes such as spending more than planned, borrowing to gamble, neglecting responsibilities, or feeling anxious about play. If you notice these signs in yourself or someone you know, take action early by applying limits or seeking help.

Tips for staying in control

Set clear budgets before you play, use deposit and loss limits, take regular breaks, and avoid gambling when stressed or under pressure. Talk to our team if you need adjustments to your account—we’re here to support you.

Professional help and support organisations

For independent advice and assistance, see GamCare, BeGambleAware and GAMSTOP. These organisations offer confidential support, self-exclusion services and further guidance. If you want help closing your account with Win Big 21, contact our support team and we will walk you through the available options.