Data Privacy Policy
Welcome to the privacy policy for Winbig21. This page explains how we collect, use and protect personal data when you register, play or otherwise interact with our services. We take user privacy seriously and set out below the types of information we handle, how it is used, and the choices available to you.
Types of data we collect
Personal data
When you create an account we collect personal information such as your name, date of birth, contact details, billing address and identity documents required for verification. We also record account credentials and authentication data to keep your account secure.
Technical data
We log technical information including IP address, device type, browser, operating system, language settings and connection data. This helps us maintain the service, detect fraud and improve site performance on desktop and mobile.
Transactional and activity data
We store transactional data such as deposits, withdrawals, bets, game history and bonuses used. We also record activity on the site, including pages visited and interactions with features, to support account management and compliance checks.
How we use your information
We use data to operate accounts, process payments, carry out identity checks, prevent fraud, and meet legal and regulatory obligations. We also use aggregated or anonymised data to analyse usage patterns and improve our platform. Where applicable, we may contact you about account matters, service updates and security alerts.
Data protection practices
We protect data using technical and organisational measures such as encryption in transit, access controls and secure storage. Access to personal information is limited to staff and service providers with a legitimate need. We regularly review our security practices to guard against unauthorised access and data loss.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions, measure site performance and deliver functional services. Third-party analytics and advertising providers may place cookies when you use our site. You can manage cookie settings through your browser or by following our on-site cookie controls.
User rights
You have rights over your personal data including the right to access the information we hold, request correction of inaccuracies and object to certain processing. You may also request restriction of processing or request portability of your data where applicable under data protection law.
Access, correction and deletion
To access, correct or delete your data, contact our support team through the account support area. We will review requests and take reasonable steps to verify identity before making changes. Certain information may be retained where necessary for legal or compliance reasons.
Information sharing and third parties
We share information with trusted third parties such as payment processors, identity verification services and analytics providers to deliver the service. We may also share data with law enforcement or regulators where required. When you use services operated under the Win Big 21 brand, the same privacy principles apply.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be notified on our site or by email where appropriate. Please review this page regularly to stay informed about how we handle your personal information.